Glintora Interiors Sdn Bhd ("Glintora", "we", "us") operates the website glintora.bond and the related quotation and enquiry process. This policy explains what we collect, why, and the rights you hold under the Personal Data Protection Act 2010 (Malaysia).
What we collect
When you submit the contact form, request a quotation, or share a project brief, we collect the personal details you provide: full name, phone number, email address, and the contents of the message. When you browse the site, our hosting provider logs IP address and basic device information for security and performance reasons.
Why we collect it
We use the information you submit only to respond to your enquiry — this might be returning a quotation, scheduling a site survey, or providing technical advice. We do not use enquiry data for unsolicited marketing, and we do not sell it to anyone.
Cookies and analytics
Once you have accepted cookies on our consent banner, we may set a small first-party cookie to remember your preference, and we may load privacy-respecting analytics to understand which pages help potential clients. You can revoke this consent at any time using the "Cookie preferences" link in the footer.
Where data is stored
Enquiry submissions are reviewed inside our Glintora atelier email system, hosted in Malaysia. Server log data is retained for up to 30 days for security analysis and then purged.
How long we keep your data
Enquiry data is retained for a maximum of 24 months after the last interaction, after which it is deleted from active records. If you complete a project with us, contractual records (drawings, invoices, warranty cards) are kept for seven years in compliance with Malaysian tax law.
Your rights
You can request a copy of the personal data we hold about you, ask us to correct anything inaccurate, or request that we delete it entirely. Email [email protected] and we will respond inside fourteen working days.
Children
Our services are intended for adult homeowners, building owners, designers, and contractors. We do not knowingly accept enquiries from people under 18.
Updates
If we change this policy materially, we will update the date at the top and, where it affects existing clients, notify you by email. Continued use of the site after a policy update constitutes acceptance of the revised version.